Comments on: Trend Micro WFBS Client Security Agent Will Not Update

By: Anonymous

Anonymous — Tue, 16 Nov 2010 19:31:42 +0000

If you have a WFBS license call Trend Micro. Their support is very helpful. Though you just need to sit on hold for about 30 min until you get someone.

By: Randy

Randy — Wed, 29 Sep 2010 17:34:03 +0000

I have a similar issue. WFBS SP3 will not auto-update. When I do a manual update the first two or three times fail. Sometimes it takes as many as 5 or 6 tries to get it to connect. I’ve had trend on a 2003 SBS server for several years and it hasn’t properly updated since I was moved to WFBS 5

By: Paul

Paul — Thu, 10 Jun 2010 11:30:30 +0000

Hi there,

Came across this thread after doing a google search on a similar error I was seeing on a newly installed Trend WFBS 6 (SP2).

For me – I had to add *.trendmicro.com to my trusted sites in IE before it would update!

This was after spending about a week on the phone to Trend Support trying to work out what was wrong!

Hope that helps someone

Cheers

Paul

By: chaz

chaz — Thu, 29 Apr 2010 02:34:33 +0000

I’m having the same problem as Aamir. The date of the last update doesn’t change. Any help would be greatly received.

Thanks

By: Aamir

Aamir — Fri, 22 Jan 2010 18:09:29 +0000

Hi Iam aamir i am facing a problem when i update the trend micro manually its download all the update but after this it not show me the correct date in last update same on my clients side . can you help me how i resolve this issue

By: Lane

Lane — Tue, 19 Jan 2010 21:05:13 +0000

Ryan – There appears to be mixed results. After I did this on my server the automatic updates worked from then on.

x90syl – Sorry to hear it’s not working for you. You can check out the update.log file in C:/Program Files/Trend Micro/Security Server/PCCSRV/Log/

Perhaps there will be some other indicator of why you are receiving the error in there.

- Lane

By: x90syl

x90syl — Tue, 12 Jan 2010 12:50:08 +0000

Hi Lane,

Thanks for your solution I have been looking ages.

However, I did the steps you mentioned and I still get the HTTP connection timeout message

Could you tell me where you found the update.log please?

Thanks & regards

By: Ryan

Ryan — Thu, 07 Jan 2010 17:14:08 +0000

Though this procedure works, it does not solve the full problem of the automatic updating happening when it needs to. This merely downloads updates for the time being.

By: Lane

Lane — Thu, 08 Oct 2009 15:07:42 +0000

No problem, glad it worked!

By: krishnakant

krishnakant — Tue, 29 Sep 2009 12:49:44 +0000

hey,
Thanks a lot… it worked for me…