laneolson

In my last blog post I talked about an issue with Trend Micro WFBS not updating. I have been using Trend Micro Worry Free Business Security for almost a year now and have found it to be very easy to manage. However, no software is without faults, and this is especially true for anti-virus software. I have run into a few issues upgrading, installing, and re-installing Trend Micro WFBS. I’ve assembled this list to help some people that may run into the same issues as I have.

How to change the password for the Web Console if you are locked out

For some reason after I upgraded from WFBS 5.1 to 6.0 I was unable to login to the Web Console with my old password. Accessing the web console is pretty essential to managing WFBS so I had to find a way to reset it. Fortunately I had a backup of the ofcserver.ini file which contains an encrypted version of the web console password. I was able to replace the encrypted password in the new ini file with the one from the old file. You can reset your password by:

1. Stop the Trend Mico Master Service
2. Open up the ofcserver.ini (C:\Program Files\Trend Micro\Security Server\PCCSRV\Private\ofcserver.ini)
3. Find the line that starts with “Master_Pwd” and replacing it with this:

   Master_Pwd=!CRYPT!523DD5B28918ED6D2ED4C7DFFE949A638AA4D1C8B1D25440F37606AD23C793453C0043B1B483A2EADE21439233C

4. Save the file then Start the Trend Micro Master Service
5. Login to the Trend Micro WFBS web console, your password will be “P@$$w0rd!”.
6. You should now be able to login to the web console and set your password to whatever you like.

Disable the password to unload or uninstall the Trend Micro Client/Server Security Agent

In addition to being locked out of the web console as mentioned above, I was also unable to unload or uninstall the Cient/Server Security agent from any of my machines. A quick registry fix solves this problem.

1. Go to Start > Run and type in “regedit”.
2. Search for the keys “Allow Uninstall” or “NoPwdProtect” located in HKEY_LOCAL_MACHINE/Software/TrendMicro/PC-cillinNTCorp/CurrentVersion/Misc.
3. Change these values from 0 to 1. You will then be able to unload the agent and uninstall the agent.

Cannot re-install client security agent

After having issues with one of my clients I decided to scrap it and start with a fresh install. Unfortunately uninstalling the agent from add/remove programs often isn’t enough. There are several fragments left behind and the Trend Micro agent will not let you re-install until those fragments are gone. The remedy for this is performing a manual uninstall of the Client/Security agent. In my case the Add/Remove uninstaller got most of the job done, but I still had to remove the registry keys before I was able to re-install the agent. I’m not going to outline all the steps here because they can already be found in the Trend Micro WFBS knowledgebase.

That concludes the fixes I’ve had to use in the past to deal with a flakey Trend Micro install. Hopefully they help you out!