laneolson.ca » Antivirus http://www.laneolson.ca Fri, 07 Jan 2011 23:06:53 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Trend Micro WFBS Client Security Agent Will Not Update http://www.laneolson.ca/2009/08/17/trend-micro-wfbs-client-security-agent-will-not-update/ http://www.laneolson.ca/2009/08/17/trend-micro-wfbs-client-security-agent-will-not-update/#comments Mon, 17 Aug 2009 16:37:08 +0000 Lane http://www.laneolson.ca/?p=117 I noticed today that my Trend Micro WFBS Client Security Agent has outdated virus pattern definitions. It has been almost a week since they were updated! I tried to manually update on both the server side and the client agent but had no luck. The Client would tell me the update was successful, but the pattern version would remain the same. On the server end when I went to manually update I would receive a HTTP Timeout. The Trend Micro knowledge base is less than helpful... Anyways, it's a relatively easy fix for any one else having this issue. Heres how I fixed it.

  1. Login to your WFBS server and go to the downloads folder in the PCCSRV folder (usually located at C:\Program Files\Trend Micro\PCCSRV\Download).
  2. Find a file called server.ini and rename it to server.bak
  3. Login to the WFBS web console and go to Updates > Manual
  4. From the list of components to update choose Antivirus and hit Update Now
  5. The WFBS server should now fetch the update files.
  6. Once the updates have been fetched your clients should now update with the new patterns!

I'm not entirely sure what causes this to happen. I found that this solution worked for me after some trial and error. It may work for you, it may not!

]]> I noticed today that my Trend Micro WFBS Client Security Agent has outdated virus pattern definitions. It has been almost a week since they were updated! I tried to manually update on both the server side and the client agent but had no luck. The Client would tell me the update was successful, but the pattern version would remain the same. On the server end when I went to manually update I would receive a HTTP Timeout. My update.log file was alternating between a few different errors including: 

ActiveUpdate was unable to connect to the network. Please verify that the network connection is functional<COMMA> and then try again.(28)

and

Your HTTP request has timed out.(26)

The Trend Micro knowledge base is less than helpful… Anyways, it’s a relatively easy fix for any one else having this issue. Heres how I fixed it.

  1. Login to your WFBS server and go to the downloads folder in the PCCSRV folder (usually located at C:\Program Files\Trend Micro\PCCSRV\Download).
  2. Find a file called server.ini and rename it to server.bak
  3. Login to the WFBS web console and go to Updates > Manual
  4. From the list of components to update choose Antivirus and hit Update Now
  5. The WFBS server should now fetch the update files.
  6. Once the updates have been fetched your clients should now update with the new patterns!

I’m not entirely sure what causes this to happen. I found that this solution worked for me after some trial and error. It may work for you, it may not!

]]> http://www.laneolson.ca/2009/08/17/trend-micro-wfbs-client-security-agent-will-not-update/feed/ 11