How to change the password for the Web Console if you are locked out

For some reason after I upgraded from WFBS 5.1 to 6.0 I was unable to login to the Web Console with my old password. Accessing the web console is pretty essential to managing WFBS so I had to find a way to reset it. Fortunately I had a backup of the ofcserver.ini file which contains an encrypted version of the web console password. I was able to replace the encrypted password in the new ini file with the one from the old file. You can reset your password by:

1. Stop the Trend Mico Master Service
2. Open up the ofcserver.ini (C:\Program Files\Trend Micro\Security Server\PCCSRV\Private\ofcserver.ini)
3. Find the line that starts with “Master_Pwd” and replacing it with this:

   Master_Pwd=!CRYPT!523DD5B28918ED6D2ED4C7DFFE949A638AA4D1C8B1D25440F37606AD23C793453C0043B1B483A2EADE21439233C

4. Save the file then Start the Trend Micro Master Service
5. Login to the Trend Micro WFBS web console, your password will be “P@$$w0rd!”.
6. You should now be able to login to the web console and set your password to whatever you like.

Disable the password to unload or uninstall the Trend Micro Client/Server Security Agent

In addition to being locked out of the web console as mentioned above, I was also unable to unload or uninstall the Cient/Server Security agent from any of my machines. A quick registry fix solves this problem.

1. Go to Start > Run and type in “regedit”.
2. Search for the keys “Allow Uninstall” or “NoPwdProtect” located in HKEY_LOCAL_MACHINE/Software/TrendMicro/PC-cillinNTCorp/CurrentVersion/Misc.
3. Change these values from 0 to 1. You will then be able to unload the agent and uninstall the agent.

Cannot re-install client security agent

After having issues with one of my clients I decided to scrap it and start with a fresh install. Unfortunately uninstalling the agent from add/remove programs often isn’t enough. There are several fragments left behind and the Trend Micro agent will not let you re-install until those fragments are gone. The remedy for this is performing a manual uninstall of the Client/Security agent. In my case the Add/Remove uninstaller got most of the job done, but I still had to remove the registry keys before I was able to re-install the agent. I’m not going to outline all the steps here because they can already be found in the Trend Micro WFBS knowledgebase.

That concludes the fixes I’ve had to use in the past to deal with a flakey Trend Micro install. Hopefully they help you out!

ActiveUpdate was unable to connect to the network. Please verify that the network connection is functional<COMMA> and then try again.(28)

and

Your HTTP request has timed out.(26)

The Trend Micro knowledge base is less than helpful… Anyways, it’s a relatively easy fix for any one else having this issue. Heres how I fixed it.

1. Login to your WFBS server and go to the downloads folder in the PCCSRV folder (usually located at C:\Program Files\Trend Micro\PCCSRV\Download).
2. Find a file called server.ini and rename it to server.bak
3. Login to the WFBS web console and go to Updates > Manual
4. From the list of components to update choose Antivirus and hit Update Now
5. The WFBS server should now fetch the update files.
6. Once the updates have been fetched your clients should now update with the new patterns!

I’m not entirely sure what causes this to happen. I found that this solution worked for me after some trial and error. It may work for you, it may not!